If you’ve ever raised a ticket and waited hours — maybe even days — for a simple IT fix, you know the frustration.
Now flip the perspective: IT teams buried under thousands of repetitive requests, juggling limited resources, Read more
Introduction
For hotels, getting potential guests to your website is only half the battle—the real challenge is converting them into confirmed bookings. Many drop off because of unanswered questions, confusing navigation, or lack of confidence in their decision.
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As e-commerce grows, so does the volume of customer questions—especially in spare parts retail, where compatibility, delivery, and stock levels are often time-sensitive. But staffing a support team to manage every query, around the clock, simply isn’t Read more
Today’s hotel guests are more international than ever. Whether it’s business travellers from Germany or tourists from Japan, modern hospitality teams are expected to communicate clearly—regardless of language barriers.
NovaConnect’s AI-powered multilingual assistant is helping hotels rise Read more
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