Context: Every business wants faster resolutions, but few truly understand the structure behind their customer data. Complaints aren’t always a sign of failure—they’re signals of process fatigue, disconnected tools, and slow visibility loops.
Challenge: Without end-to-end visibility, customer service Read more
At Novacept, we believe numbers tell the real story.
Across the UK, enterprises are using Agentic AI to transform service management — reducing helpdesk load, cutting downtime, and creating faster, more intuitive support experiences for employees and customers Read more
Context:A premium hotel & travel agency based in the UK aimed to improve guest experience and increase upsells by offering integrated hotel booking, concierge, and sightseeing services in a more personalised and scalable manner.
Challenge:The agency faced Read more
In today’s fast-paced world, time is currency, and waiting on hold for customer support is no longer acceptable. Enter the age of AI voice assistants—smart, speech-driven tools that are reshaping how businesses interact with customers.
From simplifying Read more
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